Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving

your order confirmation email. You will receive another notification when your order has shipped.

If there are any reasons that may extend the timeline beyond 1 to 2 business days or any other impacts

to our shipping ability outside of our control, we will inform you by email or have notices posted on our


Domestic Shipping Rates and Estimates

For shipping to addresses in Canada, we use Purolator as our carrier. Rates and estimates for delivery

are listed when checking out. The two options are:

Shipping option Estimated delivery time

Purolator Ground 2 to 14+ business days

Purolator Express 2 to 4+ business days

International Shipping

We offer international shipping through DHL

Express which ships to over 220 countries


If your country is unavailable to shipping via

DHL and you would like Bilge Clean products please contact us.

Estimated shipping rates and timelines are shown at checkout.

* Your order may be subject to import duties and taxes (including VAT), which are incurred once a

shipment reaches your destination country. Bilge Clean LTD is not responsible for these charges if they

are applied and are your responsibility as the customer. *

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking

number you can use to check its status. Please allow 48 hours for the tracking information to become


If you haven’t received your order within 14 days of receiving your shipping confirmation email, please

contact us at with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Our carriers should be able to deliver to P.O. Boxes but if there are any issues please contact us.

Refunds, returns, and exchanges

Returns or exchanges are only valid if made within 30 days of purchase on unused units returned in their

original condition, and we will refund the full order amount minus the shipping costs for the return.

More details are listed on our return policy page found here.

If you have any further questions, please don't hesitate to contact us at