RETURNS
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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a
refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It
must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

1. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have
received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be authorized to
your credit card or original method of payment, within 14 business days. It may take longer than 14
business days for this credit to appear due to variation by payment method.

2. Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
info@bilgeclean.ca.

3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item,
send us an email at info@bilgeclean.ca and once the circumstances of the exchange are reviewed and
accepted, we will then provide you instructions on processing your exchange.

4. Warranty Returns
Warranty returns and exchanges are only performed on products that are registered with us
within 30 days of purchase.

5. Shipping
To return your product, you should mail your product to: 51 Terminal Ave, Nanaimo, BC, V9R 5C4,
Canada.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are
non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or
purchasing shipping insurance. We don’t guarantee that we will receive your returned item.